The EnvisionWare Central Management™ software/service permits complete control, management, and updating of major components in your system. By default, CM is provided for:
• PC Reservation® Management Consoles (1 per building)
• LPT:One™ V3.x Release Stations
• EnvisionWare Suite (2 licenses: 1 for print server/1 for Management Console)
• LPT:One V4.x Job Queue Engines
• BarcodePlus® Terminal Engine
• AAM database host
• Staff Transaction Stations - STS™
• EnvisionWare eCommerce Server
• EnvisionWare OneStop™ self-service circulation systems
• EnvisionWare Modular Sorters
• Intelligent Return Stations™
• EnvisionWare Branch Manager™
Users may add CM Clients to control other devices and even Client computers. CM connects these devices in two different ways depending upon items purchased. If you do not purchase a CM Gateway, CM Clients connect directly to EnvisionWare support which facilitates rapid diagnostics, download of logs and diagnostic data, and permits a push of updates and system reconfiguration directly from our support center. If the Gateway and Controls are licensed, the optional CM Gateway and CM Control modules allow a local system administrator to perform the same operations. In this scenario, customers typically open a firewall connection to permit EnvisionWare access to the system CM Gateway. The access you provide may be switched on or off if your policy requires control but it must be made available as part of your support agreement. Our employees are bound to secrecy and we are bound to you. Thus, you have assurance that we consider patron privacy and customer network integrity to be paramount to the success of our relationship.
CM is powerful. With it you can access every aspect of a remote host, perform background file transfers and updates, script updates, system parameter changes, and verify the software and hardware inventory of a computer operating CM software.
For transient support, we use EnvisionWare LiveChat which instantiates CM on a Client computer (one that is not licensed for a traditional CM Client). We can quickly observe non-managed resources and help you diagnose issues, perform updates, and transfer diagnostic logs. LiveChat is only available when the regular CM clients are installed on your management computers for which you are licensed to operate Central Management.
Installation of Central Management is a required component of World Class Support to obtain the best maintenance value.
